Fulfilling Orders from Customers - Desktop

What is order fulfilment?

When a customer orders from your online store, you will receive a new order notification via email.  It's now time to complete the order, which means preparing and packaging for dispatching for delivery or customer collection.

Why is order fulfilment important?

Prompt and accurate order fulfilment is key to customer satisfaction and loyalty for your online store. When customers receive their orders without delays or errors, they are more likely to return and make more purchases.

How to Fulfil Your Orders (Desktop)

1.  Navigate: From your control pane on the left-hand side, navigate to Store>Orders. You can also use the “Search bar” to look for specific orders.

2.  Orders view: Click the blue “Manage” button to proceed with order fulfilment actions.

Please note:  To learn more on how to view your order details, click here

3.  Delivery details:  This page displays the current delivery status of the order. The status options include “Completed”, “Dispatched”, “Collected”, “processed” and “Received”.

4.  Manage order:  Click the blue “MANAGE ORDER” button to see available options for managing the order, which include “MARK AS READ”, “CANCEL ORDER” and “EDIT ORDER”.

4.1  Cancel order:  Select this option to cancel the order if necessary. You need to provide a reason for cancellation.  You also have the option of returning products to your stock by checking the circle and then click “YES, CONFIRM”.

4.2  Edit order:  To edit an order, such as adjusting the quantity of items, adding another product, or applying a discount voucher. To add products to this order, tap “ADD ANOTHER PRODUCT” and you can also “Add a discount voucher”, if applicable.   Click “UPDATE ORDER” to complete.

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