Profile Information & Password Reset - Mobile

What is Your Profile Information?

Your profile details in BoxCommerce include essential information like your name, contact details, and other account-specific data. This information is private and only accessible to you and BoxCommerce.

Why Is Your Profile Information Important?

Your profile information is essential for secure and effective communication with BoxCommerce. Accurate details ensure you can recover your password easily and receive important updates, keeping you in control of your account.

What is a Password Reset?

Resetting your password involves verifying your current password and setting a new one that meets BoxCommerce’s security standards.

Why May I Need to Reset My Password?

A strong, updated password protects your account from unauthorised access. Regular password updates enhance your account’s security, keeping your data safe on the BoxCommerce platform.

How to Access My Profile Information & Reset My Password

1.  Navigate:  From your home screen, tap “Account” to access your profile information, then tap “Profile”, “Login options” or “Notifications” to open your detailed information.

2   Profile information:  After tapping “Profile” you can view all your details, such as:

• First name
• Last name
• Email address
• Mobile number

2.1 Updating profile information:  You can update your profile information as required, then tap “CONTINUE” to save your updates.

3.  Password reset:  To change your login password tap “CHANGE LOGIN PASSWORD”

3.1 Change login password:  Enter your current password, then type your new password in the “New password” field. Confirm your new password by re-entering it in the “Confirm password" field. Tap “SAVE” to update.

4.  Login options:  Toggle the “On/off” button next to your preferred login option from the available options (e.g., Email/mobile, Facebook, Google, X) to enable or disable it. Once you've made your selection, your chosen login method will be active for accessing your BoxCommerce online store.

5.  Notifications:  To manage your notification preferences, tap the green tick button on the types of notifications you'd like to receive from BoxCommerce (e.g., “Alerts”, “Feature updates”, “Reminders + tips” and “Educational emails”). Once you've made your selections, tap “UPDATE” to save your preferences.

Need a Helping Hand?

We’re here to help. Simply click here for access to easy-to-follow "how-to guides," or send an email to our support centre [e-mail]