Social Commerce Settings - Mobile

What is social commerce?  

Social commerce is the integration of your social media platforms with your online store, allowing customers to browse, interact and purchase products directly through your social media channels.

Why is social commerce important? 

Social commerce enhances customer engagement, expands your brand's reach and streamlines their shopping experience, making it easier for customers to discover and buy your products.

How to Set Your Social Commerce Accounts

1.  Navigate:  From the home screen tap "Social Commerce" option from the menu, then tap “Settings”.

2.  WhatsApp:  To link your WhatsApp account, tap the purple “SETUP” button.

2.1 Linking WhatsApp: Before connecting your WhatsApp, it’s important to read the conditions and ensure you check the “Acknowledgement” circle before tapping “PROCEED.”

Please note:  You must link WhatsApp to a new phone number, not the one currently used for your BoxCommerce online store.

·    SMS Verification: The number must be able to receive an SMS for verification.

• Exclusivity: This number will only be accessible via your BoxCommerce platform.
• Message Fee: WhatsApp charges a nominal fee per message sent.
• Billing: These charges will appear on your monthly BoxCommerce bill.
• Pricing Information: Tap "View pricing" for details.
• Acknowledge Terms: Check the acknowledgement circle to confirm you understand and accept the billing terms.

3.  Facebook:  To link your Facebook account, tap the purple “SETUP” button.

3.1 Linking Facebook:  Once you've reviewed, click “CONTINUE” to complete the connection.

Please note:  If you already have an approved catalogue on Facebook, ensure you select the same catalogue when connecting it to your BoxCommerce online store.

• Use a dedicated Facebook account: Ensure you use a Facebook account specifically created for your business.
• Link your Facebook Page: Your BoxCommerce online store will connect directly to your Facebook Page.
• Adhere to Facebook’s policies: Ensure your Facebook Shop complies with Meta's commerce policies to avoid disruptions.

4.  Instagram:  To link your Instagram account, tap the purple “SETUP” button.  Once you have read the conditions click “CONTINUE” to complete the connection.

4.1 Linking Instagram:  To link Instagram to your BoxCommerce online store, follow the steps below. Once you have read the conditions click “CONTINUE” to complete the connection.

• Ensure your Instagram account is a business account. This is required for compatibility with BoxCommerce.
• Link your Instagram account to a Facebook business page. This connection enables product synchronisation and management.
• Log into the correct Instagram account. Make sure you have admin permissions on the connected Facebook business page.
• Set up two-factor authentication. This security measure must be activated on your Facebook business page.
• Verify you have a custom domain. A custom domain is necessary for Instagram Shopping.
• Catalogue:  If you have an existing approved catalogue on Facebook, select the same catalogue when connecting to BoxCommerce. This ensures seamless integration.

Need a Helping Hand?

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