How to Refund an Order?

What is an order refund?

Refunding an order via BoxCommerce is for your records only and when you want to reimburse your customer for their purchase.

 

Why refund an order through BoxCommerce?

This function is important for maintaining accurate records and managing inventory for a refund. 

Please note:  Refunding an order via BoxCommerce does not initiate a financial refund. Always process the refund directly.

How to Refund an Order (Desktop)

1.  Navigate:  From the control panel on the left-hand side, click “Store”, then “Orders”.  Locate the order to apply the refund then click on the blue “Manage” button on the right-hand side.

2.  Manage order:  Next, click on “MANAGE ORDER” order and select “REFUND”. 

3.  Refund options:  Click the “REFUND ALL ITEMS” button to refund the entire order or enter the amount next to the “Refund” field.  Click “CONFIRM REFUND” to process.

4.  Refund note:  In the pop up, enter a reason for the refund in the designated field. You can also decide whether to return the refunded items to your inventory by ticking the option.  Click “YES, CONFIRM” to complete the refund process.

5.  Refund total:  Once the refund process is complete, the “Refund total” will be displayed in red on the order details screen, confirming the amount has been refunded.

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