Setting Up a Flat Rate Delivery Option - Mobile

What is a Flat Rate Delivery Option?   

Our flat rate delivery option gives you the ability to use your own delivery partners by setting a fixed fee.

For example, if your product always weighs 2 kgs, you can set a flat rate based on that weight. The same can be done for distance-based delivery.

Why Set Up a Flat Rate Delivery? 

Setting up a flat rate lets you choose your own delivery partner, whether it’s a professional service, a family member or a friend. You have full control over the delivery process but also need to take full responsibility to get your products to your customer.  

How to Set a Flat Delivery Rate

1.  Get started:   From the homepage, navigate to "Store" and tap "Delivery."  From the drop-down delivery menu, tap “Flat rate.”

2.  Set up a flat rate:  Once you have selected “Flat rate”, tap “SET UP NOW” to get started.

Please note:  There are three available options. Choose the option that best suits your business.

3.  Set up a weight-based flat rate:  Tap “WEIGHT” to select your flat rate type. Enter the total order weight and the flat rate amount (e.g., KES/ZAR/$ 500 for up to 2 kgs). Tick the box to acknowledge the 10% BoxCommerce fee, then tap “UPDATE.”

Please note:  Tap “ADD OPTION” to set multiple weights.

4.  Set up a distance-based flat rate:  Select “DISTANCE” as your flat rate type. Enter the maximum delivery distance and the flat rate amount you wish to charge (e.g., KES/ZAR/$ 300 for up to 50 km radius). Tick the box to acknowledge the 10% BoxCommerce fee, then tap “UPDATE.”

Please note:  Tap “ADD OPTION” to set multiple distances.

5.  Set up a fixed fee flat rate:  Select “FIXED FEE” as your flat rate type. Enter the flat rate amount for all deliveries (e.g., KES/ZAR/$ 500). Tick the box to acknowledge the 10% BoxCommerce fee, then tap “UPDATE.”

6.  Review and manage:   After updating, you can see your flat rate options listed under Flat rates. From here, you can edit or delete a flat rate by tapping on the grey arrow.  Tap “Edit this rate”,  “Delete this rate” or “Cancel.”

Need a Helping Hand?

We’re here to help. Simply click here for access to easy-to-follow "how-to guides," or send an email to our support centre [e-mail]