FAQs
Find the answers to frequently Asked Questions
Getting started
- Grab Some Smaller Prizes Along the Way
- BoxCommerce Merchant Competition
- FAQ - Can You View Your Activity Log?
- FAQ - Do You Need an About Page for Your Website?
- FAQ - Do I Need a Technology Background to Use BoxCommerce?
- FAQ - What is BoxCommerce?
Building your online store
- Getting Started & Onboarded on BoxCommerce - Desktop
- Connecting a Domain - Desktop
- Building Your Online Store Using the Set Up Wizard - Desktop
- FAQ - Customising the Look and Feel of Your Online Store?
- FAQ - Should You Add a Category to Your Online Store?
- What is a Custom Domain and Why Would You Need a One?
Products & Categories
- Using Product Ribbons - Desktop
- Managing Your Product Inventory - Desktop
- Managing Product Reviews and Reported Products - Desktop
- How to Manage Vouchers - Desktop
- How Do You Show or Hide Your Products? - Desktop
- Adding a Category - Desktop
Managing your orders
- Viewing Your Customer Details - Desktop
- Monitor Your Online Store’s Performance - Desktop
- Managing Customer Notes - Desktop
- How to Manage Your Customer Details - Desktop
- Fulfilling Orders from Customers - Mobile
- Viewing Your Customer Details - Mobile
Collecting payments
- POS Onboarding
- VigiPay Payment Method - Desktop
- Viewing Your Order Details - Desktop
- Your Login Details - Desktop
- Setting Up Payment Methods - Desktop
- Manage Your Social Media Channels - Desktop
Shipping your products
- Available Delivery Methods - Desktop
- Setting Up a Flat Rate Delivery Option - Desktop
- Your Delivery Processing Time - Desktop
- Your Delivery Processing Time - Mobile
- Setting Up a Flat Rate Delivery Option - Mobile
- Available Delivery Methods - Mobile
Managing your account
- Managing Your Stores & Warehouses
- Viewing or Editing Your Settings - Desktop
- Understanding Your Dashboard - Desktop
- Switching to a Paid Plan - Desktop
- Profile Information & Password Reset - Desktop
- FAQ - Your Contact Details for Your Online Store?
Marketing and social posts
- Social Commerce Settings - Desktop
- Monitoring Your Social Commerce Performance - Desktop
- How to Integrate Mailchimp - Desktop
- Drafts - Social Media Posts - Desktop
- FAQ - Do You Need a Tech Background to Use BoxCommerce?
- FAQ - What are Social Media Drafts
Social commerce integrations
- Social Commerce Settings - Mobile
- Monitoring Your Social Commerce Performance - Mobile
- Setting up your WhatsApp business account on BoxCommerce (step-by-step guide) - Mobile view
- Setting up your Facebook and Instagram Shop
- Linking your BoxCommerce store to your Facebook shop using Facebook Business Extension (step-by-step-guide)
- Creating your Facebook shop through Commerce Manager (step-by-step-guide)
Store security
- Scheduling a Post for Social Media - Desktop
- Contact Details for Your Website - Desktop
- FAQ - Is there a BoxCommerce Prohibited Product List?
- Terms and Conditions for my online store - Mobile view
- Profile Information & Password Reset - Mobile
- All About Billing